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COVID-19 Information

Open SUNY Support

For help with anything Blackboard Learn and Collaborate related, this should be students' first stop.

Open SUNY Support

Create a Support Request

Support Hours:

Mon - Fri: 7am - 12am midnight

Saturday: 10am - 5pm

Sunday: 1pm - 9pm

Please note: Knowledge Base articles and other self-service options are available 24/7.
Live Chat is available only during business hours.



IT Help Desk

The SUNY Buffalo State College IT Help Desk can normally be reached through the following channels:


The search bar in the top right can lead you to many knowledge-based, searchable articles for answers to many common problems or you can open a ticket to resolve your issue.

By Phone: (716) 878-HELP (4357)

By Email:

Please note: In an effort to protect the health and safety of College faculty, staff, and students, the IT Help Desk will be closed for in person help until further notice.

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Keep Learning at Buffalo State

Buffalo State •  1300 Elmwood Ave  •  Buffalo, NY 14222  •  Phone: (716) 878-5223